ACRT & PIR

REALISTIC MEDICINE DURING THE CORONAVIRUS PANDEMIC

PRINCIPLES

Virtual clinics are safe and effective – face-to-face attendances should only occur if there is a clinical need i.e. adds value.

A phone call from an experienced a clinician will relieve anxiety, and result in better care and fewer OP attendances.

PROCESS

·       Review of the electronic records of new referrals, or patients already on the OPWL, by a Senior decision-maker (Consultant or Advanced Practitioner).

·       Every patient then contacted by phone – the condition and options explained, next steps agreed, and process recorded on Trakcare. 

VALUE

Patients, staff and NHS will clearly benefit from this personalised approach, based on the accessibility of electronic patient records and ease of modern communication. 

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